Return & Refund Policy
Last updated: April 2026
Return Window
We accept returns within 7 days of delivery for most products. Items must be unused, undamaged, and in their original packaging.
Non-Returnable Items
- • Custom or personalized orders
- • Made-to-order products
- • Items damaged by the customer
- • Items without original packaging
Refund Process
Once we receive and inspect the returned item, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We'll arrange a free replacement or refund.
How to Initiate a Return
Contact us at hello@printmacha.com or via WhatsApp with your order number and reason for return. Our team will guide you through the process.